Rental Policies
Vacation Country Rentals
442 Dogwood Lane West
Crockett, TX. 75835
877-448-6504 markcopus@yahoo.com
RESERVATION POLICIES:
All our booking is online unless special arrangements are made with the office 1-877-448-6504.
1/2 of the rental amount is due at the time of booking if the booking is made outside of 30 days. Full payment is required within and including 30 days prior arrival.
Approx. 30 days prior to arrival we will contact you via e-mail and/or phone(used in initial booking) to notify you of the final charge that will be automatically charged to your credit card that is on file with our merchant. (unless written prior arrangements have been made and agreed to.)
It should be noted:
In the unlikely event the automatic booking program misquotes or reaches an incorrect total, Vacation Country Rentals will notify the renter (with provided e-mail and /or phone number on file) within 48 hours. You will be notified of the change and will have 24 hours from the time of notification to agree to the proper charges or receive a full refund.
SECURITY DEPOSIT = $300.00 plus
Renters acknowledge that Vacation Country Rentals has the right to charge the credit card on file for damages to the home that are above and beyond normal wear and tear. This amount could exceed the $300.00 deposit.
Any loss or damage to any Vacation Country Rental property can be deducted from your deposit including but not limited to the following: number of guests exceeds that which is listed for the property. Excessive cleaning/laundry or rearranging furniture that has been moved, replacement of missing items from unit (including towels), soiling of towels, linens and carpets, costs of cleaning beyond the normal, costs to replace keys and misuse of items belonging to the property. Excessive trash will incur charges.
CANCELLATION POLICY: 90 days plus
Any cancellations made 90 days prior to arrival will receive a full refund minus a $100.00 cancellation fee.
Between 90-31 days
Cancellations taking place under 90 days and before 31 days will forfeit the initial 50% deposit unless the property can be re-rented for the “entire” time slot. If the property is re-rented a $100 cancellation fee will still be assessed.
30 days and under
Cancellations taking place under 30 days will forfeit total payment unless the property can be re-rented for the entire time slot. If the property is re-rented for the time slot a $100 dollar fee will be charged. We work hard to try and re-rent the properties and avoid cancellation charges.
All cancellation requests must be made in writing (fax or e-mail).
TRIP INSURANCE:
We understand that there can be unforeseen emergencies that could cause you to cancel your reservations, Two trip insurance companies are www.travelinsured.com and www.travelguard.com
LARGE GROUPS AND REUNIONS:
While we don’t want to deny you the ability to have day visitors to our properties we do insist that no large groups or family re-unions take place on any properties. This has, on rare occasion become an issue. We simply will not tolerate large groups. Awesome View and the Gregory are close to each other. Larger groups can rent both homes.
CHECK IN/OUT TIMES: In 3:00 Out 11:00.
If the home is not rented and our cleaning crew schedule permits, we can try to extend check out time and allow an earlier check in time. You must call the office in advance to see if this option is available. Please note: Check in and out is based on Guests before and after your booking. The situation can change quickly.
Early check in and late checkout can never be guaranteed.
PROPERTY DAMAGE:
This rental property is a private residence and you agree to indemnify the owner(s) for any loss to the property or its contents that occur during your stay. The guest (principal signer) will be responsible for all damages accidental or malicious.
REFUNDS:
We do not give refunds for rainy or overcast days, hurricanes, low lake levels or mandatory evacuations during severe weather threats or for early departures. No refunds are made for power, cable or telephone outages, we will report the problem. We do not refund for appliance, plumbing, mechanical or utility failure.• Report all problems to the office and we will try our best to fix the problem.
PETS:
We do not allow pets at any property.
ABSOLUTELY NO SMOKING IN THE HOME.
Ashtrays are available. Please use them outside on the decks.
OCCUPANCY:
Maximum occupancy is posted for each property on the Rates/Booking pages.
Exceeding those limits could result in eviction unless prior arrangements are made in writing. We will only rent to responsible adults. Adults cannot rent properties on behalf of underage guests. We do not rent to prom groups, school or graduation groups, fraternities or sororities or youth groups with or without supervision. Any use of the home for anything other than a family vacation must be addressed at the time of the reservation.
PARKING:
RV’S and campers are not permitted on the grounds of the house at any time, parking is not allowed on the street lawns or neighboring properties.
If additional parking is needed please contact us in advance so we can make arrangements. We offer motorcycle parking in a neighboring secure building.
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FOUR WHEELERS AND MOTORCYCLES:
People bringing 4 wheelers and/or motorcycles are asked to exercise a few simple rules. The roads are private and homeowners are responsible for their upkeep. We ask that you avoid driving through the subdivision as much as possible. When you do ride through, keep your speed reasonable. People that cause damage to the roads may be evicted or charged for road repairs.
This property is patrolled by the Houston County Sheriffs office. 936-544-2862
PRIOR TO CHECK OUT:
1. All dishes, pots and pans, silverware etc. Should be placed in the dishwasher and the dishwasher run.
2. All trash must be bagged and placed in the trash bin at the side of the home. Excessive trash will be subject to additional charges.
3. Please replace deck furniture where it was upon arrival
4. Please turn off all lights, close windows and lock property. Keys can be left on the kitchen table. Please set heat or A/C at conserving settings.
Homes left in an exceptionally dirty condition will be charged a minimum of a $75.00 cleaning fee.
* Noncompliance with the rental agreement, terms & conditions, occupancy rules, subdivision restrictions, guest rules, or pet restrictions any illegal activity or conduct creating a nuisance, waste hazard or disturbance are each grounds for immediate eviction without refund.
Use of lake and watercraft is at your own risk. You acknowledge the fact that there is no lifeguard on duty. Swim at your own risk. Notify all other Guests in your group of swimming and boating risk.
USE OF WATERCRAFT RULES
State law says children under the age of 13 are required to wear life jackets at all times while on watercraft. Each watercraft must have a life jacket on board for each person.
Awesome View: If you do not have your own life jacket there are some located in the shed on the dock.
The Gregory: Please use your own life jackets. If you do not have them we have life jackets in the large box on the lower dock.
Please do not use boats if you do not have a properly fitting life jacket.
USE OF ALL WATERCRAFT AND DOCK AREAS SUPPLIED BY VACATION COUNTRY RENTALS IS AT YOUR OWN RISK.
Kayaks (Awesome View only ) some exceptions.
• Must have life jacket on board or on person, depending on age.
• Only one person per kayak
• Children are required to have adult supervision while using kayaks.
• Do not go out into the main part of the lake. Stay local.
• Always tie off kayaks when not in use.
• Pull kayaks out of water and secure them when finished for the day.
• Beware of storms and be sure boats are secured properly or removed from the water during storms (you are responsible for lost or missing boats, paddles and life jackets.)
Canoe (The Gregory) some exceptions.
• Must have life jacket on board or on person, depending on age.
• Children must be accompanied by an adult in the canoe.
• Limit 3 people to the canoe unless they are smaller children.
• Do not go out into the main part of the lake. Stay local.
• Always tie off canoe when not in use.
• Pull canoe out of water and secure them when finished for the day.
• Beware of storms and be sure boats are secured properly or removed from the water during storms (you are responsible for lost or missing boats, paddles and life jackets.)
Pelican Boat Rental
• Rental fee is $50.00 per day.
• Maximum 2 person occupancy.
• Must have life jacket on board or on person, depending on age.
• Child must be accompanied by an adult.
• Do not go out into the main part of the lake. Stay local.
• Always secure boat when not in use. Winch boat back on ramp in the evening.
• Beware of storms and be sure boats are secured properly or removed from the water during storms (you are responsible for lost or missing boats, paddles and life jackets.)
• Ask for assistance if battery needs recharging. If battery is improperly connected you will be charged for repairs.
Any reckless use of any of our watercraft that results in damage to our dock, watercraft will be your responsibility and repair/replacement costs will be attached to your credit card.
HOT TUB RULES AND INFORMATION (The Gregory Only)
Spa towels are located in the upper cabinet in the laundry room.
When using the hot tub, remember there is certain health risks associated with this facility. Use at your own risk.
The deck may be slippery when wet, please be cautious.
• Please allow 2-4 hours for hot tub to warm up. (depending on outside temperatures) Do not turn the heat too high, it does not heat up faster when knob is turned all the way up.
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• It will become too hot to get into. When you are finished using the hot tub turn the temp. dial back to off.
• Prevent child drowning, NEVER LET CHILDREN USE THE HOT TUB WITHOUT ADULT SUPERVISION. Children enjoy playing in water and may not understand the risk involved in too much exposure to hot water. Discretion is advised in allowing children to use hot tubs since their young bodies may not adjust well to high temperatures. If young children will be using the hot tub please explain to them that they cannot under any circumstances dive or jump into it. Please remind them there is to be no running in the spa area. The deck may be slippery when wet.
• Never use the hot tub when you’re alone.
• Spa water heat accelerates the effects of alcohol and drugs and may cause unconsciousness. Leave the hot tub immediately if you feel uncomfortable or drowsy. Prescription medications combined with hot tub use sometimes cause drowsiness or other side effects. Please check with your doctor before using the spa.
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• Water temperature should not exceed 101 degrees Fahrenheit. High water temperatures can elevate your body temperature of your internal organs beyond safe limits. (it’s like having a fever)
• Observe a reasonable time limit (10-15 minutes) is recommended. Soaking too long makes some people nauseous, dizzy, light headed or faint.
• Hot tubs are not recommended for pregnant women. Persons with heart disease, diabetes, high or low blood pressure or any serious illness should not enter hot tub without prior consultation with their doctor.
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• People with skin, ear, genital or other body infections, open sores or wounds should not us the hot tub because of the possibility of spreading infections.
• Enter the hot tub slowly and cautiously. Be careful of your footing and allow your body to gradually get used to the temperature. Leave slowly as well, because your leg muscles may be sufficiently relaxed to make you unsteady on your feet.
• Keep electrical appliances (ie. radios, extension cords) far away from the hot tub.
• Never use glass anywhere near the hot tub. Please do not add anything to the water, including but not limited to foaming bubbles, soaps, bath oils, fragranced. Do not try to adjust pump equipment.
• If the spa water seems dirty, cloudy or smells please contact us and we will adjust the chemicals.
• It is recommended that no jewelry be worn in the hot tub due to chemicals used. They can also alter color treated hair.
• Please be sensible and not use the hot tub during lightning or rainstorms.
• Hot tub covers are for insulation purposes and are not designed to support a person’s weight. Do not stand on the hot tub cover, they will break and you will be charged for replacement. Remember when not using the hot tub leave the cover on so the water will stay warm.
• Please be respectful and do not sit on the inside furniture with wet clothing.
